The Sierra Leone Police is facing mounting public scrutiny following allegations that officers at the New England Police Post and the Force’s Head of Media have failed to act decisively in a reported fraud and assault case involving a beauty business operating as Spa in Aberdeen Spa by Aisha’s. The business, located on Dillet Street with an outlet in Aberdeen, stands accused of defrauding a customer in a human hair transaction that has since spiralled into claims of assault, defamation and police inaction. According to the complainant, whose name is being withheld, she paid NLe 2,400 for what was advertised on the business’s social media page as premium human hair. Due to work commitments in the provinces, she sent her younger sister to purchase the product on her behalf. Upon collection, the sister was allegedly handed a hairpiece completely different from what was advertised online — wrapped in a plastic bag and suspected to be fake. When the customer returned to Freetown on January 2, 2026, she discovered the discrepancy and immediately contacted the business owner to demand a refund. The owner allegedly refused, insisting that the shop does not operate a refund policy. The matter was reported at the New England Police Post after shop attendants reportedly declined to refund the money. While at the station, one of the attendants allegedly called the complainant, asking her to return for a refund but refusing to disclose the amount. Police personnel reportedly accompanied her back to the shop, where she was allegedly offered NLe 1,200 — half of the purchase price. She refused the partial payment, demanding a full refund. According to her account, the situation escalated, and shop attendants allegedly assaulted both her and the police officers present.She returned to the station with the hair and the NLe 1,200 as exhibits and filed a formal complaint the same day.In follow-up inquiries, this writer contacted the Operations (OPS) Officer at the New England Police Post, who confirmed the substance of the allegations and stated that he would be willing to testify should the matter proceed to court. However, despite the reported assault and confirmed complaint, no arrests have been made weeks after the incident. The complainant alleges that the police have offered varying explanations daily for their failure to apprehend the suspects.This writer also contacted the Head of Media of the Sierra Leone Police, who acknowledged intervening in the matter after the business reportedly made social media posts concerning the officers involved. He clarified that his intervention was limited to resolving issues between the police and the business entity and did not extend to the customer’s complaint. Critics, however, question why swift intervention occurred regarding the business’s grievance with the police, while the complainant’s fraud and assault claims remain unresolved. Meanwhile, the business entity has allegedly continued posting on its social media platforms and other blogs, branding the complainant a “thief” — an allegation she vehemently denies.The complainant claims the online smear campaign has left her traumatized and emotionally distressed, alleging that she even attempted to take her own life due to the humiliation and false accusations circulating about her.She further alleges that although the OPS Officer is fully aware of the psychological toll and the continued online defamation, efforts have focused on negotiation with the suspects rather than enforcement action. Management of the spa had not issued a formal public response to the allegations of fraud, assault and defamation at the time of publication.The unfolding controversy has now placed the New England Police Post and the Police Media Directorate under intense public scrutiny, with growing questions about impartiality, accountability and whether justice is being delayed — or denied — in the heart of Freetown.